Terms & Conditions

Payment methods:


PayNow

Please Paynow to UEN: 200208843R, Massmark International Pte Ltd


Bank Transfer
Please make payment transfer to the bank details provided after placing your order, we will process and ship out your order once payment received within 2-3 working days.



PayPal
Use your PayPal account to make a payment, an acknowledgement will be automatically send to us. Once we receive your payment, order will be processed and send out within 2-3 working days.



Shipping Options:


Easyparcel
Your order will be shipped to you via Easyparcel service which comprises of courier service like Ninja Van/J&T. We aim to have your items shipped out to you at the earliest possible date after payment being received within 2-3 working days. Your parcels will be trackable with a tracking link sent to you.



Third party Delivery for orders above $400

1. We will give you a call to confirm your order and arrange a date & time of delivery
2. Please allow 2-3 working days for the delivery


Third party Delivery for orders below $400

1. $30/per trip chargeable 


**IMPORTANT NOTICE**

During Haze/peak season, we regret to inform that your order will take longer than usual for us to process and to reach you due to the high order demand, high calls volume and high email enquiries so please bare with us and do give us more time to get back to you and for your order to reach you.

Thank you for your patience and kind understanding.


If you have any urgent orders, please call us at 67471102


Return/Exchange/Repair Policy


We offer 1 to 1 exchange for items with manufacturing defect. Please bring the product down to our office in its original condition, including the box, warranty card and valid purchase receipt/invoice within 7 working days upon receiving your order.


If collection is require from us, it is chargeable at $30/trip.


Items that requires repair within warranty period will take 1 to 2 workings days if it cannot be done immediately after accessing by our technician, a service report form will be provided.


For items no longer under warranty but requires repair, charges will apply.


Massmark reserves the rights to reject any return/exchange product that does not meet our requirements.


 
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